Job/Position DescriptionUnder the supervision of the Public Health Informatics and Data Exchange (PHID) Unit Director, the PHID Information Technology (IT) Liaison will work with the PHID team to deliver technical application analysis, support, problem resolution, testing and training for IT initiatives. Work involves participating in multiple development, test, maintenance, and training projects contributing as an individual and in a team environment. The IT Liaison performs highly advanced and/or supervisory (senior level) computer systems support work. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Oversee the delivery of technical support for agency employees and other end users to ensure that problems and requests have been appropriately documented and resolved in a timely manner; and provide assistance in researching and resolving escalated problems, including the most complex and/or critical technical problems. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.(45%) Analyzes application, system software, and hardware problems to determine impact, trends and establish procedures to prevent the reoccurrence of the problems. Maintains and tracks assigned problem tickets to issue resolution and provides appropriate reporting to management and team as required. Creates application and/or process documentation as required.(25%) Assists in the identification, analysis, and resolution of application problems. Works with the users and team members to research the specifics and causes of problems. Notifies the team of identified trends and documents appropriately. Serves as a contact point for the program to receive and process change requests as required in support of their ongoing needs. Works independently and as a member of the team to obtain clarification of problems, determine solutions and prioritize corrective action.(15%) Serves as a member of the team in ensuring ongoing application functionality in support of daily operations. Conducts testing and provides clear and concise documentation of results. Works to analyze and test the boundaries of the system to ensure system stability. Coordinates with management and the team lead on establishing work priorities of the various team initiatives and assigned duties.(10%) Assist in the research of tools and processes to support problem resolution and ongoing system availability. Provide analysis and reports as needed detailing possible areas of improvement in key areas of support; as well as other duties as assigned to include but are not limited to actively participating and/or serving in a supporting role to meet the agencyand#146;s overall obligations for support and continuity of operations. Such participation may require an alternate shift pattern assignment and/or location.(5%) - Other duties as assigned. (Note: For DSHS positions this includes but is not limited to actively participating and/or serving in a supporting role to meet the agencyand#146;s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.) Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills Abilitiesand#149; Knowledge of effective management principles.and#149; Knowledge in project management theories and practices applicable to mid-to-large-sized scop https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=604366 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.