Field Systems Support Specialist Bellevue, WA, USA Req #16958 Tuesday, May 14, 2024 Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home. What does a Field Systems Support Specialist do at Swire Coca-Cola? A successful Field System Support Specialist will thrive in a fast-paced, hands-on environment providing world class customer support and partnering with a team of specialists across the Swire Coca-Cola territory. Swire Coca-Cola is focused on becoming a leader in technology, our Field Specialists' work as a team to ensure the network infrastructure at all 46 locations. This is well-suited for someone who enjoys fielding daily inquires relating to hardware, software, network, and telephony issues, and able to resolve technical issues without assistance. Responsibilities: Provide "End User" customer support to assist with all aspects of devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades Troubleshoot and maintenance on computers, monitors, peripherals, and wireless communication devices. Maintain accurate inventory of all IT devices; Deploy new equipment and operating software Provide technical support/Troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity Maintain documentation on process, procedure, service tickets and infrastructure Prioritize work requests and escalations in a timely manner to ensure deadlines are met Participate effectively as a team member using communication, cooperation, information sharing and problem solving Superior customer service and customer satisfaction skills focused with professional written and verbal communication to address the user needs Requirements: Bachelor's Degree IT or Related field preferred 2+ years of relevant IT experience required CompTIA A+ Certification required Microsoft 365 Certified Fundamentals preferred Ability to lift up to 50 pounds, reaching, and bending required 25% travel to various work locations, within assigned Region required Work outside business hours, as business needs required Base pay range is $64,749 to $84,983 plus bonus structure (dependent on role). Pay offered will depend on candidate's geographic location, prior relevant experience, knowledge, skills, & abilities. At Swire Coca-Cola, we offer a comprehensive benefits package for full-time associates and their families. Benefit options include: Medical, Dental, Vision, Pharmacy, Medical FSA, Dependent Care FSA, Health Savings Account, Life Insurance, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Telehealth, Virtual Mental Health Counseling, 401(k) with Company Match, and Tuition Reimbursement. We also offer the following paid time off benefits on a calendar year or anniversary year basis: 80 hours of Paid Vacation, 1 hour of Paid Sick Leave for every 40 hours worked (unless otherwise subject to a more generous local requirement), 7 Paid Holidays, 3 Paid Floating Holidays, 8 hours of Paid Volunteer Leave, up to 8 weeks of Maternity Disability Paid Leave (based on eligibility), and up to 2 weeks of Parental Paid Leave (based on eligibility). Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will