Position Description

Senior Product Manager, Mobile Experience – MDLIVE , is responsible for leading the development and support of the mobile experience for MDLIVE’s existing services (Urgent Care, Virtual Primary Care, Behavioral Health, Dermatology) and for delivering new patient-facing capabilities for Primary+. Manages a team to deliver on product roadmap priorities, enhance capabilities, and address critical issues affecting the day-to-day operations of the mobile platforms (iOS and Android) in a timely manner.

Essential Job Functions

•Responsible for the day-to-day management of the product development project portfolio for MDLIVE’s patient mobile experience.

•Maintain a product roadmap that outlines the priorities, timeline, and milestones for mobile product development.

•Assigns projects, or project elements to team members (e.g., Product Managers, Business Analysts) and clarifies the goals and objectives for the project and each of its stages.

•Collaborates with key stakeholders, such as engineering, production support, legal, operations, and product strategy, to ensure alignment on requirements, approach, and work activities needed to deliver a solution, while also collecting and prioritizing product requirements based on input from stakeholders, market research, user feedback, and competitive analysis.

•Leads the discovery, planning, and delivery of new MDLIVE capabilities on the product roadmap.

•Evaluates product development requirements to determine how best to structure the product development process for a specific project.

•Oversee the execution of the mobile product development process, including sprint planning, backlog grooming, and release management, to ensure timely delivery of high-quality products.

•Strong leadership skills to motivate and inspire cross-functional teams, including designers, engineers, and QA testers.

•Identify and mitigate risks and challenges that may impact product development or delivery, and proactively address issues as they arise.

•Analyze product metrics, user feedback, and market trends to iteratively improve product performance, drive user engagement, and optimize key metrics.

•Serve as the voice of the customer within the organization, advocating for their needs and preferences and ensuring that product decisions are informed by user insights.

Knowledge/Skills/Abilities should include:

•Managing the development and performance of staff and leading cross-functional teams

•Excellent written and oral communication skills

•Ability to jump into new projects and situations, quickly understand them, and determine appropriate course of action.

•Attention to detail.

•Deadline-driven and can motivate teams to deliver solutions on-time.

•Intellectual curiosity, relentless push for underlying root causes and understand the "why" to complex questions and situations.

•Proven ability to collaborate effectively and manage complex projects.

•Positive attitude and proven team player.

•Experience with agile methodologies and product management tools.

•Proficient in MS Office applications; Jira and Confluence experience a plus

•Ability to prioritize effectively, work independently, and drive results.

•Structured thinking and problem-solving skills.

•Strong analytical skills to interpret data, identify patterns, and extract actionable insights.

•Experience in gathering and synthesizing user feedback, market research, and competitive analysis to inform product decisions.

• Strong understanding of the mobile development lifecycle, including app store submission process.

• Familiarity with mobile UI/UX principles and design patterns.

•Familiarity with mobile development frameworks, tools, and technologies.

•In-depth understanding of mobile platforms (iOS, Android) and their ecosystems.

• Knowledge of APIs and integration with backend services.

• Ability to work from a Cigna/MDLIVE office 50% of the time.

Education and Experience should include:

•Bachelor’s degree preferable, Master's degree helpful

•7-10+ years of experience of developing solutions in a technology-based organization.

•Healthcare industry knowledge a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.