65836BRAuto req ID:65836BRJob Code:I0957P IT Infrastructure Prfsnal III Department Office Location:USA - MA - Cambridge Business Title:Senior Instructional TechnologistSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

• Bachelor's degree

• At least five years related professional experience, ideally working with faculty and teaching teams in a college / university setting

• Experienced provider of support for Canvas

• Demonstrated service mindset

• Proven professional experience researching platforms and tools to meet teaching and learning needs. Possesses understanding of and appreciation for multiple dimensions (e.g., IT security, data dependencies, user experience) that must be considered when evaluating technical solutions.

• Experienced provider of support for Canvas, Poll Everywhere, Panopto, Teachly, and other educational technologies.

• Experienced in conducting pilots from needs assessment to tools research to testing to delivering pilot to assessment; when warranted, sunsetting legacy technology and rolling out new technology.

• Ability to work responsively with limited supervision in a fast-paced environment with multiple stakeholders.

• Ability to train and support others with varying levels of technical acumen.

• Skilled in written and verbal communication, organization, documentation, presentation, training, project management, tier 1 and 2 support.

• Experienced in both PC and Mac environments.

• Experience with Service Now or similar ticketing system.

• Experience with learning analytics a plus.

Additional Information: Learn more about our work culture (https://www.hks.harvard.edu/more/about/leadership-administration/human-resources) and see yourself at Harvard Kennedy School.

We regret that the Harvard Kennedy School does not provide visa sponsorship.

Harvard University requires pre-employment reference and background checks.

Harvard University is committed to supporting a healthy, sustainable learning and working environment.

This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Salary Range: $74,200 - $126,200

Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. Department:Academic Deans' OfficePre-Employment Screening:Education, IdentityJob Function:Information Technology School/Unit:Harvard Kennedy School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience

Position Description:

This is an exciting opportunity to be an essential member of the educational technology team in the Academic Deans’ Office at Harvard Kennedy School. Reporting to the Senior Director of Educational Technology / Public Leadership Credential, this position is responsible for delivery and support of educational technology services for HKS.

The incumbent is the primary provider of educational technologies to faculty and staff who support them in Degree Programs and Executive Education. Specifically, responsible for the operations and support of Canvas learning management system, key educational technologies for teaching, and other related services. Additionally, this person will research, test, when appropriate pilot, transition to steady state, and sunset legacy educational technologies. Through this work, the person will work closely with other HKS units, Harvard IT (HUIT), peers across the university, and vendors.

Position responsibilities (include, but are not limited to):

• Provides educational technology to Degree Programs and Executive Education. Serves as back-up for Public Leadership Credential (PLC) as needed.

• Consults with faculty, teaching teams, program staff on teaching needs and ways in which ed tech might address those needs. Demonstrates technologies and their instructional potential. Provides training and support. Generates statistical reports and other metrics.

• Coordinates with Public Leadership Credential (PLC), HKS IT, SLATE, Executive Education, and other units as appropriate.

• Liaises with Harvard University IT (HUIT) Academic Technology. Engages with educational technology colleagues across the university and at peer institutions.

• Researches best practices and trends in educational technologies.

Commitment to Equity, Diversity, Inclusion, and Belonging: Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.

Learn more about Harvard Kennedy School’s commitment to Diversity Equity, and Anti-Racism. (https://www.hks.harvard.edu/more/about/diversity-equity-and-antiracism) Benefits: We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-DS1Work Format Details: This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.