Job Title

Beverly's Assistant Manager

About Us: At CDA Resort, it's all about our Guests! From inception, The Coeur d'Alene Golf & Spa Resort has been dedicated to providing the best Guest experience possible. This philosophy continues to drive The Resort and its namesake city forward, propelling Coeur d'Alene to the upper echelons of world-class luxury destinations worldwide.

The Coeur d'Alene Golf & Spa Resort is located in northern Idaho, on the north shore of Lake Coeur d'Alene, acclaimed by National Geographic as one of the most beautiful lakes in the world. In the years since our founding in 1986, The Resort has grown into a top travel site for visitors from near and far. In addition to our world-famous golf course featuring the world's only floating green, amenities at our resort include The Coeur d' Alene Resort Spa, convention facilities, a marina, a fitness center and pools, shops, and various restaurants and nightlife—all featuring excellent service, incredible views, and an emphasis on our beautiful natural surroundings.

Purpose of Position: The Assistant Manager is responsible for establishing and maintaining guest service. This position directly assists our General Manager with all manager responsibilities, including, but not limited to, on-the-floor shift management, guest interaction, facilities troubleshooting, eMenu management, and staff support. The Assistant Manager aids in hiring, training, evaluating, and holding staff accountable in adhering to our company and restaurant standards.

Essential Job Functions:

• Ensures each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services. This includes touching tables every shift.

• Recruits, trains, develops and communicates with all staff as well as assesses performance on a regular basis.

• Assist the General Manager in interviewing and processing new employees through our HR department.

• Assist the General Manager with adjusting employee rates on a daily basis for up-to-date labor reports.

• Assist with any and all administrative responsibilities needed and delegated by the General Manager.

• Aids our Booking Manager in large party and private dining room booking and execution.

• Being present on the floor during all hours of service as the “Go-To Manager”.

• Ensuring all side work is completed and proper closing/opening procedures are followed.

• Responsible for preparation of the shift (ie. pre-shift notes, pre-service list, crib sheet, and eMenu management).

• Assists in maintaining all uniform standards, restaurant and boardroom standards, as well as monitors inventory levels of product.

• Plans and assigns daily/weekly/monthly goals, contests, tasks and assignments.

• Works closely with our culinary team and eMenu provider to adjust and update our menus as needed. This includes repairs and updates that need to be addressed.

• Maintains adherence to all company policies and procedures.

• Performs any other duties as assigned by the General Manager.

• Listens and communicates clearly at the beginning and during every shift to employees on the floor regarding floor seating and business levels.

Job Requirements

• Minimum 2 years management.

• High school diploma or higher education preferred.

• Must work holidays.

• Must be self-motivated and possess the desire for self-development.

• Be a team player.

COMPENSATION & BENEFITS OPPORTUNITIES

Compensation: DOE +Incentives

Work Perks:

• Employee meal program

• FREE parking

Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full Time Employees are offered these benefits first of the month following 60 days of employment

• Must maintain a minimum of 30 hours per week or more.

• Access for you and your dependents to the Hagadone Medical Clinic, powered by PMR.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.

• 2% match with a 4% contribution from the team member.

PTO:

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)

• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)

• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)

• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-20% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges, Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates just to name a few!

I understand the description of this job as given above. I also understand that not all of the duties required for this position are listed above. I will perform both the duties listed above as well as any other functions as directed by my supervisor.