Job Description

::: {dir="ltr"} Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a never-forgetting experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a whole slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, and Personal Days too! Let's not forget our completely awesome employee events each year!

*Some benefits may be available only be available in a full-time status, but lots of perks for part-time team members too!

By joining our team at the Greater Columbus Convention Center, you will work with one of the busiest convention centers in North America. Managed by ASM Global and owned and developed by the Franklin County Convention Facilities Authority. Located in the 14th largest city in the United States amid a vibrant entertainment district, the GCCC welcomes an average of 2.5 million visitors and hosts 360+ events annually. The Greater Columbus Convention Center offers 1.8 million square feet.

The GCCC Public Safety department is responsible for the day-to-day functions of securing, directing, and promoting security and public safety on the campus of the Greater Columbus Convention Center. Public Safety Officers are assigned to greet guests as they arrive, check bags, perform visual checks of guests and materials, manage crowds, secure doors, monitor specific locations throughout the venue, and act as roving or posted security.  As the "eyes and ears" of the venue, Public Safety Officers are expected to keep a close watch on the crowd and intervene in situations when appropriate.  Public Safety Officers are on the "front line" of customer service and public safety and will experience the excitement and energy of the event and the satisfaction of interacting with the public. Assists in event related activities as required.

ESSENTIAL FUNCTIONS

Greets guests as they enter and leave the facilities.

Answers questions, resolves complaints, and gives directions.

Enforces venue policies and procedures.

Reports suspicious activity and violations of campus policy.

Responds to guest conflicts, medical situations, and other incidents.

Provides crowd management and assists with crowd movement.

Secures locations and prohibits access to unauthorized individuals.

Challenges unauthorized personnel in restricted areas.

Follows established code of conduct and safety procedures.

Provides exceptional service to all patrons.

Performs regular and routine security rounds of the campus (noting and correcting unsafe or unsecure conditions) and takes immediate action to correct conditions as needed.

Completes detailed reports on activity during shift.

Completes Written Incident reports.

Verify reports are completed.

Inputs door schedule into magnetic door lock program.

Directs visitors, deliveries and related personnel to proper areas. Notifies related departments of visitor/delivery arrival/departure.

Operates and monitors computerized fire alarm system and surveillance camera.

Operates company vehicle to transport employees or patrons around campus.

Takes appropriate action in the event of an emergency.

Maintains daily shift schedules and posts.

Assigns shift duties to Public Safety Officer/Public Safety Event Staff.

Supervises Public Safety Officer and Public Safety Event Staff.

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