Level 1 Technician

Location Deer Park, NY

Company Order Number 2741

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2741)

Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

CCS is seeking a forward-thinking Level I Technician for a role in a K-12 environment. This position involves promptly addressing deskside support tickets, meeting administration's requirements, and updating security filter content. You'll also get to explore and maintain new technologies introduced to the district. Collaboration with IT colleagues, district IT personnel, and third-party vendors is a key aspect of this role. THIS ROLE STARTS JULY 1ST, 2024!

This position is paying between $42,000-$48,000 annually. Pay will be based on experience.

RESPONSIBILITIES

• Actively address, update, and close tickets

• Support the staff and students with their educational needs as a floating or building technician

• Prioritize daily activities including tickets and administration requests

• Support Windows workstations

• Troubleshoot Chromebooks, optimize, Powerwash, or update tickets for repair

• Install and troubleshoot peripherals like printers, interactive boards, scanners, and video displays

• Promote security of the school district by reviewing and updating security filters and physical devices

• Join the team in evaluating and implementing IoT

• Work with other technicians and IT support staff to update documentation

• Perform other job-related duties as assigned

  QUALIFICATIONS

• 1 – 2 years of technical experience, deskside preferred

• 2+ years customer service experience

• Support level experience in Windows Workstation OS 10 and 11, Chrome OS, networking, wired and Wi-Fi installation and troubleshooting

• Knowledge of ticketing systems

• Knowledge of advanced endpoint protection and anti-virus protection

• Able to maintain composure in a fast-paced setting

• Able to lift up to 50 lbs.

• High School diploma required; some college preferred

• A+, HDI or ITIL certification

• Individual will be required to pass NYS Education fingerprinting and background check before starting this role, in addition to Custom’s background requirements

• This role is a first shift onsite position, 40 hours per week, Monday through Friday.

  Custom Computer Specialists Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

  Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

  EEO Statement:

  Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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