* *Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt. What We Can Offer You The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. _DUTIES_ Job Overview: This position resides in theInformation Management and Collections DivisionofDepartment of Revenue. The Information Management Bureau is responsible for: processing paper and electronic payments, returns and correspondence; managing customer information; managing software vendor relations. Our employee values are a central component to our culture and the way we work. We value dependability, integrity, teamwork, and innovation. In this role as a Business Analyst I for the Digitization team, you will perform a variety of task. Typical job duties for this position include: * Conduct research and data analysis regarding imaging operations * Enter, track, maintain, analyze, and report program data * Recommend system improvements pertaining to imaging workflow, mail, and document preparation * Write business requirements needed for the imaging process to develop multiple software programs * Write test scenarios, coordinate testing and training for new or modified processes * Coordinate multiple projects concurrently, maintain project timelines, collaborate with impacted stakeholders * Provide technical support to employees for specialized system and knowledge areas * Process data through various equipment, software and systems The Digitization Unit is responsible for: * Centralized processing and digitization of incoming paper correspondence, money and returns * And consists of data processors and business analyst who report to a Unit Manager * We work in a team environment that collaborates to process large influxes of workthroughout the year and at other times work on enhancements and efficiencies // /Knowledge of:/ * Data management * Business administration * Information systems management * Communications * Program management and project planning * Public communication principles * System and program support * State and federal tax laws, rules, and regulations /Skills in:/ * Research and analysis * Technical troubleshooting * Escalation and support techniques * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other data base applications * Written, Verbal, and interpersonal communication * * You would be a great fit for this position if you have: * have excellent customer service skills and enjoy working with a variety of people * have an aptitude for learning applications and critical thinking * have strong written and verbal communication skills * are friendly, outgoing and like collaborating with team members * like variety of work and project planning or management experience * have experience using spreadsheets, graphs, and charts _Working Conditions__ * Work hours may exceed 40 hours from time to time, including weekends. * May need to work at a computer daily for 8 or more hours at a time. * Office environment * Lifting is infrequent, less than 50 pounds. * Some travel may be required. To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. This is an incomplete list of job duties. For a complete job description please contact Human Resources.(dorhr@mt.gov or 406-444-9858)* * *(All computer systems and tax guidelines will be trained on the job.)* *HOW TO APPLY* To be considered for this position, via the “Apply Online” button located on this posting. * * *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s). *EDUCATION / EXPERIENCE* The minimum level needed*on the first day*of work is:*_* * Associate degree in business administration or related field, or four years of experience as a business analyst or related work. * Other combinations of education or experience are evaluated on an individual basis. * Experience should include advance computer skills or office operations and remittance processing technologies. If applicable, please provide college/university transcripts with application. *Title: *Business Analyst 1 Location: Helena Requisition ID: 24141490