Luxottica Corporate - Sr Technical Manager in Mason, Ohio
Requisition ID: 86649
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.
Identifies, assesses and solves complex business problems for the assigned area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Leads a team of personnel with long term Application Managed Services (AMS) contract for SAP Retail Suite in Luxottica deployed globally in 38 countries.
MAJOR DUTIES AND RESPONSIBILITIES
Investigate user problems and needs, identify their source, research, analyze and evaluate to determine and define the best SAP system solutions
Troubleshoot and resolve production problems in SAP Retail, FI/CO, POSDM modules.
Conduct configuration changes to accommodate change requests and prototype activities. Maintain configuration documentation
Work with Service Desk group to continuously reduce number of support issues and improve internal customer satisfaction by adhering to the appropriate SLAs
Measure effectiveness of vendor performance and score for continuous improvement
Maintain satisfactory level of technical skill and knowledge, keeping up with current developments and trends
Analyze proposals, identify potential problem areas and recommend optimum approaches for project paths
Hands on tactical leadership support (functional and assignments) for SAP Production support (Incident resolution, Monitoring, enhancements, assignments)
Monitor/drive reduction in dependency of the business on IT for basic and repetitive tasks, releasing an increased proportion of the team's capacity for higher value adding activities
Key contributor to the evolution and implementation of the IT Group principles.
Proactive engagement and building of effective relationships within IT, the Business and external organizations as appropriate
Ensure requirements for maintenance and administration activities for the Applications are well planned and executed, with a focus on cross skilling and up skilling team members
Address business escalations from global countries for back office operations
Team with other SAP analysts and consultants in an integrated system environment
Occasional travel and occasional evening/weekend work to support system needs
Bachelor’s in Engineering, Information Technologies, Science
10 years’ experience in SAP FI/CO and POSDM Functional Modules in SAP Retail and integration with other modules
4-6 years SAP implementation experience
Strong working knowledge of SAP FMS, SAP AFS, SAP ECC solutions
Familiar with SAP in store Merchandise and Inventory Management tool
Knowledge of taxing methods and system interfaces with SAP (ex. Taxware, CertCapture) Familiarity of global accounting methods and fiscal requirements
Familiar with interfaces between POS system and SAP FMS/POSDT
SAP Solution Manager
SAP Queries, LSMW, ABAP Debugging knowledge
Experience managing an offshore cross functional team in a vendor setting
Master’s in Engineering, Information Technologies, Science
Proficient in retail process flow as it integrates to POS, DC, Lab / Rx operations
SAP Certification in 1+ SAP module (FI/CO, POSDM, Retail)
ITIL IT Service Management
Agile Development methodology
Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.