Job Description Pay: $0 per hour - $0 per hour At Great Wolf, theConference Services Manageris responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation. Essential Duties & Responsibilities Creates and manages groups in OPERA S&C system Assists with 30-60-90 day catering forecast that is prepared weekly Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution Provide detailed information on groups' specific needs from arrival through departure Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering Meets the clients upon arrival and introduces them to key hotel staff. Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through Plans and conducts pre-convention meetings, as requested by client Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations Basic Qualifications & Skills Associates degree in hotel/hospitality or related field Minimum 1 year in event/conference planning or related hospitality experience Demonstrated proficiency in Microsoft Office Suite Successful completion of criminal background check and drug screen Professional communication skills both verbal and written Desired Qualifications & Traits Significant customer service experience Strong problem solving and organizational skills Attention to detail and ability to exceed quality standards Enthusiastic and positive energy Multi-tasking ability Minimum 1 year supervisory/leadership experience in hospitality field Physical Requirements Able to lift up to 20lbs Able to bend, stretch, and twist Able to stand or sit for long periods of time