Digital Banking Business Analyst

Middletown, CT 06457, USA Req #1519

Wednesday, May 8, 2024

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB :

Support digital banking projects surrounding: Online Banking, Money Movement, Online Account Opening and other apps and features as included and delivered through digital banking. Provide support to Digital Product Owners as needed in the operational support of features and applications as well as delivering on the roadmap. Assist in setting up, testing and implementing new features and changes to the product suite. Act as back-up for Product Owners during PTO and employment gaps. Create expertise in the subject matter areas supported.

ESSENTIAL FUNCTIONS:

Gain an understanding of new and existing features from solution providers as they relate to customer engagement and administrative.

Support Digital Operations Manager in reporting of digital banking statistics, assistance with creating KPIs for newly launched services, gathering audit requirements, maintaining department procedures and assistance with vendor management as needed.

Support team in management of digital banking roadmap to include tactical releases, system integrations, delivery of new features and review of bugs and enhancements. As assigned, carry out test plans to as appropriate for changes (working with other teams as necessary) clearly documenting results and required documentation to Product Owners. Identify and work across departments to ensure knowledge is shared appropriately and bank readiness for feature delivery is achieved. Implement changes in test and production environments.

Clearly documents system issues to ensure that solution providers can identify and correct system issues.

Creates documentation, support guides and other assets to assist in commercialization of new/changed features across the FI.

Acts as back-up for other team members as assigned, staying cross trained, and filling in during absences.

Candidate must be available during business and non-business hours to respond to high priority failures or risk issues of the banks digital assets.

Completes required training (on-line and in-person) as assigned by management and bank policy by set due dates. Activity participates in on-going training in the areas of user experience and product management as agreed to with manager.

MINIMUM KNOWLEDGE/SKILLS:

Must have an understanding of digital and/or banking applications and features with, business analyst experience with multiple systems a plus.

Candidate must be detail oriented being able to analyze all aspects of features and identifying risks and opportunities with an aptitude of being a self-reliant problem solver. They must be able to manage feature testing and be a stickler for ensuring even the smallest parts of the customer journey are high quality.

Candidate must possess superior written and verbal communication skills necessary to communicate clearly with internal teams and vendor technical support.

Demonstrate advanced technical skills, including the ability to use, troubleshoot, and deploy software platforms.

Candidate will be a driver of continuous improvement and innovation as well as desire to act as change-manager. They will be thirsty to conduct market research and promote improvements that are aligned with departmental and bank goals.

Strong candidate will demonstrate superior organizational skills, problem resolution skills, the ability to multi-task and meet or exceed established deadlines.

PHYSICAL DEMANDS:

• General Office Equipment

• Keyboard dexterity

• Lifting/carrying up to 25 lbs.

  COMPLIANCE:

  Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

  Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Other details

• Job Family Administrative

• Job Function Manager

• Pay Type Salary

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• Middletown, CT 06457, USA