Description

Summary:

As a Customer Solution Center Dispute Resolution Specialist, you are more than just a financial resource for our customers; you are an expert in your field and are the first line of defense in protecting them. You will be working in a fast-paced and exciting role assisting customers with disputing transactions and offering real-time resolution whenever possible.

Duties & Responsibilities:

• Answer inbound customer calls regarding transactions the customers wish to dispute and; in addition to answering any questions regarding deposit account products

• Act as a liaison between customers and merchants to resolve discrepancies without the need for a dispute

• Provide customers with first call resolution

• Adhere to bank policies and procedures

• Maintain up to date knowledge on all HNB products, services, technology, and procedures

• Manage reputational risk by complying with risk standards

• Work individually and with your team to meet & exceed established goals

• Exemplify core values every day

• Performs other duties as assigned

Basic Qualifications:

• High School Diploma or GED

• 1 year of customer service experience

Preferred Qualifications:

• Demonstrating accountability with attendance and performance and currently not on any form of Written Warning

• 6 months CSC experience

• Meet or exceed YTD Scorecard

• Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency

• Strong negotiation and problem-solving skills

• Thorough understanding of Phone Bank resources and policies

• Positive attitude and desire to learn with a passion for service

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position