Description We are offering a contract to permanent employment opportunity for a Dispatcher role based in NEW HAVEN, Connecticut. The job involves coordinating and managing service requests within the telecom provider industry, ensuring efficient use of resources and high levels of customer satisfaction.

Responsibilities:

• Receiving service requests through various channels like phone, email, or digital platforms. • Collecting critical information from customers including their location, vehicle issue, and service needs. • Prioritizing service requests considering urgency, location, and resources available. • Dispatching appropriate drivers and mechanics to service locations using GPS and communication tools. • Ensuring consistent communication with drivers and mechanics to provide updates and assistance as needed. • Utilizing Microsoft Office Suites and specific industry software like aaa and tow book for task management. • Developing and implementing efficient dispatching processes to improve customer service. • Collaborating with team members to manage and respond to service requests. • Utilizing communication skills to effectively answer customer queries and concerns. • Applying basic office skills in everyday tasks and email communications. Requirements • Minimum of 2 years of experience in a dispatcher role or similar

• Proficiency in using Management Systems

• Proficient in Microsoft Office Suites including Word, Excel, and Outlook

• Strong communication skills, both verbal and written

• Exceptional customer service skills and professionalism

• Experience in dispatching tasks and coordinating schedules

• Basic office skills such as filing, record keeping, and data entry

• Ability to effectively communicate via email

• Experience in operating standard and complex phone systems

• Ability to answer queries and handle issues promptly and professionally

• Must have a flexible schedule as the role may require working during odd hours

• Ability to work in a high-stress environment, maintaining composure and professionalism

• Ability to work well in a team and independently when necessary

• Must have strong organizational skills and the ability to multitask

• High school diploma or equivalent is required, higher education may be advantageous

• Ability to prioritize tasks effectively based on urgency and importance

• Must have strong attention to detail and problem-solving skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .