Description

Amazon’s Disaster Recovery & Investigations (DRI) team is seeking a Crisis Risk Manager to develop and standardize protocols and response to disasters affecting Amazon Operations, including leading cross-functional teams to execute on those protocols during disaster incidents. Due to the nature of the role in supporting Amazon facilities facing the aftermath of a disaster, this role will be virtual and must be able to travel on short notice. The person in this role will participate in on-call rotations (including after hours, weekends and holidays) for emergency response support. The role requires travel up to 40% of the time throughout the NA region with potential travel to Europe occasionally.

This role will be a key part of the DRI team within Amazon Global Realty, providing both tactical and strategic support with a focus on identifying mechanisms and protocols for the continued integration with existing response organizations across Worldwide Operations. In this role you will partner with the Global Security Operations Center (GSOC) as well as existing site and regional Incident Management Teams (IMT) in the early triage of an incident, and will facilitate DRI team activations when necessary, including identification and deployment of vendor resources. You will be a key member in identifying downstream partners who need prompt notification and response to disaster incidents, including Asset Management, Risk Management, and Legal. You will also lead cross-organization crisis and recovery calls during active disasters and area-wide events. This role will also virtually support DRI operations in the Europe on a rotational as-needed basis.

An ideal candidate thrives in a fast-paced operational environment and will move quickly taking a collaborative approach to problem solving inside and outside the organization. You are comfortable leading crisis calls with senior leaders and executives while also positively influencing decision making through peer-to-peer leadership. Your primary role will be to partner with stakeholders to support site-based response and recovery from physical disasters such as fires, floods and earthquakes, and support DRI recovery operations from incident triage through operational recovery. Your expertise is in process and program management within an operational environment, with an ability to leverage functional expertise from trusted vendors and throughout Amazon. Strong written and verbal communications skills are a must, including the ability to participate or guide conversations during crisis events creating a calming experience for our internal customer.

Key job responsibilities

• Represent DRI during initial phases of an incident.

• Make quick, high-level decisions to determine DRI’s level of engagement.

• Lead initial phases of an incident by facilitating recovery calls with Site Leadership and Regional Support Stakeholders.

• Monitor ongoing weather and guide teams in pre-emptive actions for imminent threats to a facility. When necessary, establish a field-based command center for centralized disaster coordination on area-wide events (floods, large storms, earthquakes).

• Collaborate with Procurement, RME and Asset Management in dispatch of rapid response vendors including structural engineers, restoration vendors, and similar. This includes creating Purchase Orders (POs) and managing vendor performances and finances.

• Lead cross-department after-action-reviews (AARs) on-site, focused on process improvements.

• Participate in on-call rotations (including after hours, weekends and holidays) for emergency response support to operational leadership, including travel up to 40% of the time within region.

• Create, track and report operational metrics on Monthly and Quarterly Business Reviews (MBR/QBR).

• Develop policies, plans, and methods for managing the physical response, repair, and recovery of disaster incidents, with a focus on the preplanning and early triage phases of a disaster.

• Develop and identify pre-planning materials with GBCM (wildfire, hurricane, snow storm) to share with sites on pre-preparedness efforts

• Lead process improvement projects incorporating Amazon’s Disaster Recovery phased approach and align with existing business continuity and emergency response plans.

• Participate as a stakeholder reviewer of emergency response plans, and similar self-service tools for site leaders to effectively triage disaster events and coordinate with the broader disaster recovery jump-team.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The mission of DRI is to support Operations with reestablishing normal business functions as quickly and safely as possible during and following a disaster, while mitigating impact and disruption to our people, customers, and the community. We are the bridge between strategic plans and tactical execution. We are master problem-solvers, striking the right balance of time, cost, and quality in guiding recovery decisions, and diving deep when needed to drive key learnings back to the business for closed-loop learning and continuous improvement.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - CA | Virtual Location - CO | Virtual Location - FL | Virtual Location - IL | Virtual Location - MO | Virtual Location - NV | Virtual Location - PA | Virtual Location - TX

Basic Qualifications

• Bachelor's degree or equivalent

• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

• Experience developing and implementing of standards, policies and programs or equivalent

• Experience in warehouse operations and logistics or equivalent

• 5 or more years in emergency management, crisis management, risk management, or similar roles

Preferred Qualifications

• Master's degree or equivalent

• Project Management Professional (PMP) or equivalent certification

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

• Intermediate to advanced skillset in data analytics including use of Excel, Access, Tableau or other tools.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.