Why USAA?

Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

The Opportunity

Employer: USAA Federal Savings Bank

Tasks : Leverage expert business/analytical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. Analyze business problems from medium to large scale with significant impact to current and/or future business strategy. Apply innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translate recommendation into communication materials to effectively present to various levels of management. Incorporate visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identify and gather the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrate and transform disparate data sources and determine the appropriate data hygiene techniques to apply. Thoroughly document assumptions, methodology, validation and testing to facilitate peer reviews. Rely on documentation to replicate and continue work. Understand and adopt emerging technology that can affect the application of scientific methodologies or quantitative analytical approaches to problem resolutions. Deliver analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. Provide subject matter expertise in operationalizing recommendations. May telecommute. (Ref: 20972.270.4)

Requirements: Bachelor’s degree in Information Technology Management, Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or related field and 3 years of experience in the job offered or in a program or science analyst-related occupation. Alternatively, will accept a Master’s degree in Information Technology Management, Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or related field and 1 year of experience in the job offered or in a program or science analyst-related occupation. Position requires:

• Marketing Cloud (Omniture) Site Catalyst;

• Marketing Cloud (Omniture) Discover including exportation into dashboard format;

• Dynamic Tag Manager Variables (eVars, Props, Events) and Rules (On-Page, Event and Direct Calls);

• Dynamic Tag Manager Tealium;

• Adobe Tag Manager, Adobe Analytics, and Google Analytics to capture visitor matrix and develop Traffic, Path & Conversion reports;

• Validating tracking issues, missing variables and reporting or fixing issues across website and mobile apps (Android, IOS) using Charles, Fiddler and browser plug-ins;

• Developing analytics design and implementation documents;

• Developing reporting on key performance indicators, analyzing and interpreting trends;

• Website analytics data platforms including CDP and DMP;

• MySQL and Microsoft SQL Server Query Creation; and

• Domains: Finance, Insurance, and Retail.

Worksite: 9800 Fredericksburg Road, San Antonio, TX 78288

Relocation assistance is Not Available for this position.

This position is eligible for the Employee Referral Program.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

#DNP

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.